List some of the things that product and service design does. 1)Translates customer wants and needs into product and service requirements. 2)Refine existing products and services. 3)Develops new products and/or services 4)Formulates quality goals, and cost targets. 3 Human engineering combined with product and business knowledge to generate ideas and concepts and convert them into physical and usable objects or services is called as product or service design. A designer should be creative and have analytical ability to create a user friendly, efficient and good looking product or service This essay on Product and Service Design was written and submitted by your fellow student. You are free to use it for research and reference purposes in order to
Product and service design ( discussion ) - Homework Paper Help
ADNOC means for Abu Dhabi National Oil Company started at to work in the field of oil and gas and it expanded by doing other companies operating under the main company. Nowadays the company is producing oil with more than 2. ADNOC is working in different fields of the oil, gas, product and service design essay, petrochemical industry, crude oil, gas transport and services.
For the industry of oil and gas, the biggest of products are oil and gasoline, oil is considered the basic material for many products including pharmaceuticals. In addition, there are three main categories for the oil industry; the up, mid and downstream. ADNOC product and service design essay located in Abu Dhabi, and there is a group of buildings that includes the companies working under it, like ADNOC distribution and IRSHAD. The company is operating locally and internationally and wants to open ten petrol stations in Dubai soon.
In past period of time, ADNOC added more business activities, and made its competitive position and managed to become one of the world's high oil companies with big business interests in upstream and downstream activities, product and service design essay, including transportation, shipping, marketing and distribution. ADNOC's efforts in the exploration and production field focused on exploring for undiscovered reserves and hydrocarbon recovery by management of the reservoir management.
In the last years, there were important achievements made in the expansion and development of gas fields to follow up with the increased demand from industry gas to make better the product and service design essay and take recovery from the producing fields. The focus of this study will be on the production and refinery of crude oil.
ADNOC wants to be good so it makes the company be satisfied and proud of its products and services. Another important thing is the wanting of product and service design essay company to keep the environment clean and safe. Therefore, product and service design essay mission of the company is to offer good services while product and service design essay good to its owners, business partners and its employees, and cause no harm to the environment.
The strategy of the company is the differentiation strategy; ADNOC offers unique products and services and it has a competitive advantage as the only company of the kind in the market. The company cannot be using the low cost strategy because the company does not want to expand in the market by making demands more and gaining a market share through offering low prices. And it is not the response strategy because ADNOC is not working in a narrow market and it is not limited to a certain industry.
In the oil product and service design essay, it is difficult to measure the productivity of the workers, it is true that it is related to the production of oil per barrels and this is the most important number the company seeks to know every day to deal in the market, however, product and service design essay, average productivity is usually difficult to be interpreted correctly.
Forecasting means making expectations about things will happen in the future and this is inside a company. Forecasts are important to kinds of business and it is also important to make management decisions. However, a forecast is not always true or accurate, and this is because of the changing nature of the environment around in business. Forecasting approaches can be qualitative and quantitative and their level of complex is based on the available information and the future effect of the business decision.
When an organization wants to make forecasts, it should think about many factors such as time horizon, availability of data, accuracy, product and service design essay, size of the budget to make forecasts, and availability of qualified people.
Casual relationships describe how demand is related to some factors. The relationship is studied and, given the factors, demand is estimated. Simulation involves identifying product and service design essay factors, building a model, that describes the relationship, and then experimenting with the model under different scenarios about the condition of the forecast. For ADNOC, forecasting is important, and sure they depend on old data to make their forecasts.
S Energy Information Administration, However, it is hard to get the information about the forecasting approach product and service design essay company now using, therefore, we believe that ADNOC should use the Time series analysis approach to do forecasts and this must be done by computer. Other approaches do not seem good for a company with this size in the market. Companies choose different ways to design their products and to offer different types of services, this is like standardization, modular design, and robust design.
The methods used are directly related to the company's target market and having the correct method makes more efficiency in the production. For the service design, it is an activity of panning communication, material and workers to improve the quality of services offered by the company.
Product and service design means how the company presents its products. ADNOC sells oil after it refines it product and service design essay this is called crude oil. Therefore, the company is using standardization, product and service design essay. Also there are services by other companies working under ADNOC and everyone had its different service design according to the service it does.
Services and products go through four stages in the product life cycle which are; introduction, growth, maturity and decline. ADNOC is now in the stage of maturity because its products are stead and settled for demands and no real improvements are needed at this stage and in this stage forecasting is very important to know about the future of demands to the products and services ADNOC offers. The following chart describes the product life cycle:.
The company is managing their product design according to their selected strategy which is differentiation because it is the only company in the market looking for crude oil and extracting it from the land and then sell it to customers who process it and sell it to others.
Capacity management means the limits of the company resources, like workers, the office space, the machines, the material, processes and the manufacturing, etc. Capacity management is very important for ADNOC to make the work done easily. The company is having all the support financially so they have all the wanted resources for work, they have many office space, all kinds of workers and the material which is crude oil, they have people with experience and everything needed to manage the company capacity.
The company never had to give incentives to convince customers to buy its products. Process design is the organization of the tasks that a business process is made of and designing a process that improves performance is an important task that needs many inputs. There are different kinds of processes design and those are determined by the amount and variety of products to process.
Process kinds have different names and those names are chosen based on if the company is producing services or products. In the product of crude oil, a continuous process is an approach that is meant by production companies to make the greatest amount of a product in lesser time.
A continuous process is consistent, steady, and continuous as it never stops except for maintenance. Oil companies usually use the continuous process for production of crude oil. Factories in this case are designed in a way to make a continuous production of the product one equipment to the other. There is also the use of IT programs and the different equipment that collect feedback from different places to manage the rate of flow in the system, managing the amount of production.
In such processes the maintenance plays an important role, a continuous process system is made using a serial configuration, therefore if any machine breaks down the whole process stops. The continuous process system is not manual it depends on automation but man input and his management remains essential to keep the process continuous. The desired target of ADNOC to produce crude oil and refine it continuously depends in the continuous approach for production.
The company is located in Abu Dhabi, it is located in a very strategic place in the heart of the city. It is an important company that works in the field of gas and oil; therefore, it must be located in the product and service design essay and have a strategic location to serve its targets and objectives.
The company is located in the middle of the city to be near everything important for them and to make it easy for customers product and service design essay workers to come to the company.
In my opinion it is a good location because it is in the heart of Abu Dhabi which is an important business hub and the capital of UAE. The location supports their strategy which is differentiation because their location is unique and inside the capital of UAE and the group of buildings they are using are unique according to their strategy.
The concept of TQM which mean total quality control is very important to be applied in all companies. ADNOC is now using TQM as a quality management tool which is worldwide used.
The company depends on TQM standards to have a good quality of service and products. Recently the company has started to have TQM in its operations and it is applied on the departments of the company, product and service design essay. The main concept the company is using is the product and service design essay oriented approach.
Customers are very important for ADNOC as it wants a long term relation with them to continue business to make sure they deliver their products and services using quality. ADNOC makes use of inspection to ensure quality products and services; they have many control officers who work on daily basis to make sure the company is delivering quality services and products.
They do Audits, site inspections and quality control activities for all main projects. The company is using many quality tools such as cause analysis, evaluation and project planning, and process analysis.
There are several ways to improve the quality of the products and services offered by ADNOC and these are like listening to Customer and solve their complaints. Moreover, it is important to create an environment where great service is offered and bad service is rejected. Staff meetings are also important as well as managers being a role model for staff, product and service design essay. To improve the company facility always also plays an important role to raise quality of work and making the workers comfortable will make them offer better quality of service, product and service design essay.
The company is managing quality in line with their selected strategy which is differentiation, not only the company is seeking to produce unique products and services, but also there product and service design essay a focus on the quality of these products and services and the company is making sure to build a long term relationship with its clients by doing a quality work. To sum up, ADNOC is a very big company in the oil industry in UAE and it is on top of the market.
The company is using all the recent techniques of management to operate correctly and they have clear strategies to apply.
This makes the company follow up with international standards in the industry and it deals with every place in the world successfully. Forecasting will make it clear that the company will develop more and they have a plan to raise their production of crude oil because the market always wants more.
Therefore, ADNOC will continue to search for oil and produce it and clients will continue to deal with it, then the company will remain successful. The company is sure following their selected strategy which is differentiation in all their processes and in all their work because they offer different products and services that are not available for other companies in the market product and service design essay this makes it different and will help its development in the field.
Any successful company must follow its selected strategy to keep its position in the market. There are several recommendations that can help the company stay on the top of the market, for example they can use computer in everything and every time there is new things in the field of IT they must learn it and use it. Also training is very important for workers to keep them up to date with the world.
The company must continue to be serious about quality and quality control and they must update themselves every time there is something new in quality. Workers must be selected with care and according to more developed ways so the company is sure they have the best workers in the market. Toggle navigation Uni Assignment. Home Services How it works Guarantees Order Now Essay Samples FAQ Contact Sign in. Product And Service Design Business Essay TABLE OF CONTENTS……………………………………… STRATEGY OF THE COMPANY ADNOC wants to be good so it makes the company be satisfied and proud of its products and services.
Qualitative techniques are subjective and judgmental based on expert judgment and opinions. Time series analysis quantitative involves using past data to predict future demands. PRODUCT AND SERVICE DESIGN Companies choose different ways to design their products and to offer different types of services, this is like standardization, product and service design essay, modular design, and robust design.
The following chart describes the product life cycle: The company is product and service design essay their product design according to their selected strategy which is differentiation because it is the only company in the market looking for crude oil and extracting it from the land and then sell it to customers who process product and service design essay and sell it to others. CAPACITY PLANNING Capacity management means the limits of the company resources, product and service design essay, like workers, the office space, the machines, the material, processes and the manufacturing, etc.
The company is managing capacity according to their selected strategy which is differentiation. PROCESS DESIGN Process design is the organization of the tasks that a business process is made of and designing a process that improves performance is an important task that needs many inputs. LOCATION The company is located in Abu Dhabi, it is located in a very strategic place in the heart of the city. QUALITY and QUALITY CONTROL The concept of TQM which mean total quality control is very important to be applied in all companies.
The company is using many quality tools such as cause analysis, evaluation and project planning, and process analysis There are several ways to improve the quality of the products and services offered by ADNOC and these are like listening to Customer and solve their complaints.
Product and Service Design
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List some of the things that product and service design does. 1)Translates customer wants and needs into product and service requirements. 2)Refine existing products and services. 3)Develops new products and/or services 4)Formulates quality goals, and cost targets. 3 Oct 05, · Product and service design (discussion) When the capacity of an organization to produce goods or services and the demands of its customers to purchase goods or services is not matched, then the result is inefficiency, either in under-utilized resources or dissatisfied customers This essay on Product and Service Design was written and submitted by your fellow student. You are free to use it for research and reference purposes in order to
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